Content is always king. Information is the driver of processes, and more importantly, the driver of value. All other enablers (i.e. technology) should be transparent to ants marching, and the amount of human interaction for processes that only require pure logic (yes, no, if, else) should be kept at a minimum. Value is lost when time is dedicated to monkey work, especially when manual processes expose you to the risk of human error. Design the process well. Do it once, and do it right. Then you can allocate scarce valuable resources in performing higher level tasks, and assessment of (more) accurate data. Let value be the goal, and the method in which to achieve success and sustain it.
Life is not rocket science. Break it down, piece by piece, and conquer.